Hours and Contact information

Appointments are available from 8am – 9am and 4pm – 5pm Monday through Friday. To schedule an appointment, please call (916) 617-4589. Payments may also be made online or by phone using a credit card or bank account with no additional fees. Check payments may continue to be placed in the drop box outside of City Hall until the due date for a payment to be considered on time. 

For information about your utility account, including balance due and due date, please contact utility billing staff at 916-617-4589 or by email at utility@ngskmc-eis.net. 

As an alternative to mailing checks, we have online bill pay for utility billing payments. This is a safe and convenient way to submit your payments. A link to the service can be found here: http://wsac.city/utilitybillpayment

When at City Hall, visitors should be prepared to comply with City facility security protocols outlined in this City Hall Visitors guide.

Setting up new service

Did you just purchase the house or are you renting?

Purchase – we need a copy of the FINAL SETTLEMENT STATEMENT or RECORDED/CERTIFIED GRANT DEED from the title company. Once we receive one of those documents, we will transfer the utility billing out of the seller’s name and into the buyer’s name as of the date of closing.  We do not shut off water or stop trash service while waiting for these documents.  If you purchased a house at auction, we need the RECORDED TRUSTEE’s DEED.

Renting – If the owner stated the tenant needs to pay for utilities, then the owner and tenant need to fill out a TENANT BILLING FORM (available below) and return it to us. 

All documents can be emailed to utility@ngskmc-eis.net, faxed to 916-373-9006, or dropped off in the utility drop box outside in the City Hall parking lot at 1110 West Capitol Avenue. 

The City of West Sacramento collects utility billing fees for water, sewer and refuse.

• Find out the utility fee amounts for Water Service Charges, Sewer Service Charges and Refuse Service Charges.
• For information regarding the sewer treatment fees billed on your City of West Sacramento utility bill please visit the Regional Sanitation District website..
• Sign up to have your utility bill paid automatically. It's free and easy.
• Have questions about your utility bill? Send us an email at: utility@ngskmc-eis.net.
• Pay your utility bill online.
• To pay your utility bill by telephone, please call 1-844-508-3522.
• Water Use Portal: get free Leak alerts and usage history 
• Water Leak Adjustment Request Form
• If you have questions about water leak adjustments, please review the policy.
• Tenant Billing Form
• Low-Income Utility Application
• Low-Income Utility FAQs

Sewer Service

The City of West Sacramento runs and maintains a sewer collection system consisting of 12 sewer pump stations along with all underlying sewer pipes across the city.

The collected sewage is then delivered to the Sacramento County Regional Sanitation District (SRCSD) via the 19-mile pipeline - Lower Northwest Interceptor (LNWI) for treatment.

For more information on Sacramento Regional Wastewater Treatment Plant, please visit their website at www.regionalsan.com.

To report a sewer back-up, please contact Public Works at (916) 617-4850.

SB998 - Water Service Discontinuation

Discontinuation of residential water service for nonpayment

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